Customer Service BI Specialist (Chinese Speaker)

Binance • Full-time • Remote (Remote - Asia) • 3w ago

Responsibilities:

Collect, organize, and analyze user data from the customer service department and other related systems to identify user behavior patterns and issue trends.
Develop and maintain dashboards and reports to provide real-time insights into key metrics.
Provide data-driven recommendations to improve team performance and operational efficiency.
Collaborate with team leaders to implement solutions and track the impact of changes.
Conduct root cause analysis to identify underlying issues affecting KPIs (CSATs, resolution rate, etc).
Translate complex data into clear and actionable insights for senior management.
Support strategic decision-making by providing in-depth analysis and forecasting.
Ensure data accuracy and integrity by implementing best practices in data collection, storage, and analysis.
Communicate findings and recommendations effectively to stakeholders at all levels.
Collaborate with cross-functional teams to align on goals and drive initiatives.
Provide training and support to team members on data analysis tools and techniques.

Requirements:

Minimum of 3-5 years of experience in a business intelligence, data analysis, or similar role.
Proven track record of analyzing complex data sets and providing actionable insights.
Experience in the crypto, financial services or compliance industry is a plus.
Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field.
Proficiency in data analysis tools such as SQL, Python, R, or similar.
Experience with data visualization tools like Tableau, Power BI, or similar.
Strong understanding of database management and data warehousing concepts.
Familiarity with statistical analysis and predictive modeling techniques.
Excellent analytical and problem-solving skills.
Strong attention to detail and accuracy.
Ability to communicate complex data insights clearly and concisely.
Strong organizational and time management skills.
Ability to work independently and as part of a team.

Related Jobs

Affiliate Data Analyst / Senior Data Analyst

Binance • Full-time • Remote (Remote - Asia) • 5d ago

Data Science Python C++ SQL Java NoSQL

5d ago

Data Analytics Manager (Compliance)

Binance • Full-time • Remote (Remote - Asia) • 1m ago

Data Science Python SQL

1m ago

Senior Data Warehouse Engineer, Big Data

Binance • Full-time • Remote (Remote - Asia) • 1m ago

Data Science Python Spark Airflow AWS Java Redis Kafka Scala Flink

1m ago

Senior Data Analyst - Chatbot/ Customer Service (AI/LLM)

Binance • Full-time • Remote (Remote - Asia) • 3m ago

Data Science Spark SQL

3m ago

Senior Data Scientist / Analyst (AI/LLM)

Binance • Full-time • Remote (Remote - Asia) • 8m ago

Data Science Python AWS SQL

8m ago

Senior Data Analyst (Artificial Intelligence)

Binance • Full-time • Remote (Remote - South East Asia) • 8m ago

Data Science Python Spark SQL

8m ago

Senior Data Engineer (Integrations)

Nansen • Full-time • Remote (Remote EMEA, Remote Asia) • 19h ago

Engineering And Tech Python SQL Blockchain Analytics DBT

19h ago

SAR Analyst - India

Binance • Full-time • Remote (Remote - South East Asia) • 19h ago

Legal & Compliance

19h ago

Growth Marketer

Bitmex • Full-time • Remote (Remote - Asia) • 1d ago

Marketing & PR

1d ago

Binance Accelerator Program - Security (Identity and Access Management)

Binance • Full-time • Remote (Remote - Asia) • 1d ago

Engineering And Tech Python AWS Django

1d ago