We are seeking a dedicated Help Desk Technician to join our Wirex team and provide technicalassistanceto users, ensuring smooth operation of systems and minimizing downtime.
Whoweare:At Wirex, we believe everyone should have access to the benefits of digital currency. We were the first to launch a crypto-enabled debit card, andwe’restill ahead of the game – offering intuitive, secure ways to buy, exchange and spend crypto.We must be doing something right, because more than 6 million people across 130 countries are helping to change the world by using Wirex. Help us shape the future of digital finance! Type of Cooperation:B2B Contract. Location:Full remote (EU preferred, no sanctioned countries).
As a teammember,you’llbe involved in:
—Provide L1 support to internal users:handle helpdesk tickets, troubleshoot IT issues, guide users through solutions, and escalate whennecessary;
—Daily operations:assistnewemployeeswithsettingupworkstationsandconfiguringaccesstosystems
andtools;
—Participate in automation and technology adoption:assistin automating recurring workflows andsupport the team in implementing new tools and technologies (including AI-driven features);—Contribute toprocess improvement:document solutions, update knowledge base articles, and help refine procedures within the Help Center.
RequiredSkillsandQualifications:
—Proven experience in customer or technical support (1+ year), including working with platforms such as Jira, Freshdesk, Zendesk, ServiceNow, Monday, etc.;—Working knowledge of fundamental office tools provided by Google and Microsoft;—Basicunderstanding ofcomputer basicsand differences between operating systems (Windows, macOS, Linux);
—Strong problem-solving and communication skills, customer-oriented approach, and quick adaptability to new tools andtechnologies;
—Advanced English is essential;proficiencyinadditionallanguages is considered a significant asset. The team isUkrainian-speaking.
Benefit:
— Premium tariffs for our product.— Semi-remoteworkwith flexible hours.— Home office allowance.— Virtual share options scheme after the probation period.— Comprehensive medical insurance after the probation period.— Generous vacation policy: 20business days of paid leave + 12 paid floating holidays.— Paid sick leave, Birthday, and Anniversary leave.— Length of Service Holidays.—Engaging inonline events for learning and enjoyment.— Coworking with all facilities and parking compensation inWrocław/Kyiv.
NOTE:Benefits may vary from region-to-region and will depend upon the location you are hiredin.
