About Us
Founded in 2018, Bakkt builds technology that connects commerce.
Our vision is to connect the digital economy by offering one ecosystem for cryptocurrency and digital assets, loyalty, and commerce. We enable our partners and clients to deliver new opportunities to their customers through SaaS and API solutions that unlock crypto and drive loyalty, powering engagement and performance.
Come build with us.
As a Market Operations Specialist 4 on the Custody Operations team, you will monitor and support products and services relating to Bakkt’s institutional custody platform for digital asset markets. You will work closely with our Risk, Security Engineering and Blockchain teams to monitor, support, plan, and test Bakkt’s proprietary systems.
Responsibilities
- Provide front-line real time monitoring of Bakkt digital asset custody systems and support to all Bakkt institutional custody customers
- Produce daily periodic operations and risk reports, surveille custody systems, document and update internal procedures, and record customer queries
- Monitor the health and usage of all systems and counterparties and escalate high priority issues to appropriate personnel
- Onboard and train new customers and resolve customer issues on an ongoing basis
- Communicate and develop product strategy based on market competition, regulatory considerations, and customer demand
- Resolve system anomalies by understanding proprietary custody and back-office support systems
- Provide operational feedback and enhancement requests to development team for Bakkt internal systems
- Provide quality assurance testing of new system functionality and support ongoing tests of system back-up capabilities
- Perform back testing to improve custody system functionality and performance
Requirements
- Bachelor's Degree with 5+ years of work experience in an operations, crypto, or technical role
- Must be able to independently operate and make decisions in complex situations
- Very strong problem-solving and analytical skills
- Strong communication skills
- Strong understanding of risk
- Strong technical skills; software development life cycle knowledge
- Understanding of distributed ledger technology, specifically public blockchains like Bitcoin
- Must be self-directed and be able to work within a team environment
- Strong interpersonal skills and a friendly, professional telephone manner
- A security first mindset with strong attention to detail and ability to perform under stressful situations
Bakkt is devoted to having diversity in its workforce and is proud to be an equal opportunity employer. Bakkt does not make any employment decisions based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity of any other characteristic protected by law. Must successfully pass a post-offer background check and drug screen.
