ABOUT THE ROLE:
We’re looking for a people-first, digitally savvy part-time Community Manager to help manage and grow our online communities across Discord, Telegram, and Reddit.
This role focuses on clear communication, sound judgement, and strong interpersonal skills in fast-moving online environments. You’ll support day-to-day community engagement, respond to users, and help maintain a professional, welcoming space even when conversations become high-volume or challenging. The role requires availability on a part-time basis (Up to 25 hours per week) across five days per week, with flexibility around hours.
If you’re confident communicating online, know how to engage users with empathy and clarity, and can handle pressure without losing professionalism, we’d love to hear from you.
KEY RESPONSIBILITIES:
- Help manage day-to-day moderation and engagement across Discord, Telegram, and Reddit (potential to expand).
- Represent Wirex in community spaces with a professional, approachable, and consistent tone of voice.
- Respond to user questions, concerns, and feedback clearly and efficiently.
- Handle sensitive or high-pressure conversations with sound judgement and professionalism.
- Create and publish engaging community content, including announcements, prompts, polls, and discussion starters.
- Support community growth initiatives and engagement experiments with creative, out-of-the-box thinking.
- Manage and support the use of community bots on Discord and Telegram for moderation, onboarding, and engagement.
- Identify recurring issues, emerging trends, and community sentiment, escalating insights internally when needed.
- Collaborate closely with Marketing, Product, and Support teams to ensure consistent and accurate communication.
- Help foster an inclusive, respectful, and well-moderated environment across all community channels.
- Produce weekly community reports, covering engagement levels, sentiment, key themes, recurring issues, and actionable insights.
- Available to work on a part-time basis (up to 25 hours per week), across five days per week.
WHAT WE'RE LOOKING FOR:
We recognise that strong community managers come from diverse backgrounds. If you meet most of the requirements below and are excited about the role, we encourage you to apply.
Essential:
- 1–2 years’ experience in community management, moderation, or online customer engagement.
- Hands-on experience managing Discord and Telegram communities (Reddit is a strong plus).
- Experience working with and implementing bots on Discord and Telegram, including moderation and engagement automation.
- Ability to manage existing bots and support the rollout of new automation tools.
- Basic image editing skills for community content (e.g. resizing, light edits).
- Excellent written communication skills with a strong customer-first mindset.
- Comfortable operating in high-volume or fast-paced online environments.
- Strong judgement when handling sensitive, emotional, or escalated user interactions.
- Highly organised, with the ability to manage multiple conversations simultaneously.
- Strong interpersonal skills and ability to collaborate cross-functionally.
- Comfortable working independently while following established guidelines and tone of voice.
Desirable:
- Experience in crypto, Web3, fintech, or technology-led communities.
- Familiarity with Reddit moderation culture and best practices.
- Background in content creation for community engagement.
- Experience working in startup or remote-first environments.
- Genuine interest in online communities and digital culture.
Behaviours:
- Professional, thoughtful, and composed in communication.
- Empathetic and people-centric.
- Takes initiative while respecting processes and guidance.
- Open to experimentation and continuous improvement.
- Collaborative and generous with knowledge sharing.
- Adaptable, curious, and growth-minded.
WHAT YOU'LL GET:
- Great time off policy.
- Flexible working hours and remote working.
- Annual training and development allowance.
- Career progression opportunities within a fast-paced FinTech environment.
Benefits will vary slightly based on the location you are hired in – we ask all candidates to keep this in mind.
ABOUT US:
We’re Wirex and we’re not like anyone else. Why? Because we always do things our way, before anyone else does them – like creating the first ever debit card that lets you pay with crypto, making it easier for ordinary people to access DeFi-powered savings and setting up the world’s first cryptocurrency rewards scheme.
Our vision is a world in which everyone can enjoy the benefits of digital currency – everything from the power to send money around the world near-instantly without breaking the bank to buying, storing and exchanging 40+ top tokens on a secure, easy-to-use platform at some of the best rates in the industry.
We must be doing something right, because more than 6 million people across 130 countries are helping to change the world by using Wirex.
DIVERSITY AND INCLUSION
You don’t need to meet every requirement to apply. If you share our values and are passionate about engaging users in online communities, we encourage you to apply. We celebrate individuality and are committed to building a diverse, inclusive workplace.
