Build a Safer World.
TRM Labs provides blockchain analytics and AI solutions to help law enforcement and national security agencies, financial institutions, and cryptocurrency businesses detect, investigate, and disrupt crypto-related fraud and financial crime. TRM’s blockchain intelligence and AI platforms include solutions to trace the source and destination of funds, identify illicit activity, build cases, and construct an operating picture of threats. TRM is trusted by leading agencies and businesses worldwide who rely on TRM to enable a safer, more secure world for all.
TRM Labs is seeking a Vice President of Post Sales to transform and scale our post-sales organization during a critical growth phase. This role will be responsible for leading and streamlining multiple functions supporting key stages in our revenue funnel: Onboarding, Adoption, Realization, Retention, Referral, and Expansion. The VP of Post Sales will build + coach leaders who are responsible for delivering world-class customer outcomes while driving profitable growth.
The impact you will have:
- Transform our post-sales motion into a repeatable, scalable engine that drives both customer outcomes and revenue growth
- Unify and lead a team of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Global Investigations and potentially other functions
- Design and implement premium service tiers and monetization strategies across training, support, and other professional services functions.
- Build scalable infrastructure to support growth from hundreds to thousands of customers globally
- Create clear career pathways and growth opportunities across all post-sales functions
What we’re looking for:
- Develop comprehensive post sales strategy supporting our next growth stage to hundreds of millions in ARR
- Design and implement tiered support packages that drive both customer value and revenue
- Monetize TRM Academy through training, certification, and premium educational offerings
- Partner with Sales to integrate post-sales monetization into our go-to-market strategy
- Transform siloed processes into streamlined, interconnected workflows adopted at scale
- Implement robust change management to ensure we’re able to rollout new processes with speed that are highly adopted
- Create data-driven systems for measuring team performance and customer success
- Establish exceptionally high standards for deliverable quality and team accountability
- Design unified organizational structure with clear growth paths across all functions
- Build and maintain high-performing teams within a culture of coaching
- Foster a culture of excellence, accountability, and continuous improvement
Required Qualifications
- Track record scaling ARR from tens to hundreds of millions
- 8+ years post sales leadership experience in enterprise SaaS or fintech
- Experience growing customer bases from hundreds to thousands
- Proven success monetizing post sales functions and creating new revenue streams
- Strong background implementing change management at scale
- Experience leading multiple post sales functions (CS, training, solutions, etc.)
Preferred Qualifications
- Experience serving both private sector and government customers
- Background in compliance, crypto, or financial services technology
- Track record building premium support/training programs
- Strong analytical and strategic thinking capabilities
About the Team:
Our post sales organization consists of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Solutions Architecture, and Compliance Advisory. The team operates with a remote-first culture and maintains high collaboration through regular syncs and pod meetings. We're mission-driven, deeply customer-centric, and focused on delivering measurable value to both public and private sector clients globally.
Learn about TRM Speed in this position:
- When we see rising time-to-value in onboarding, this leader rapidly redesigns engagement models and identifies root causes within 1–2 weeks
- The Solutions Architecture team launches new playbooks and onboarding templates within 7 days of each major product release
- Law Enforcement customers receive proactive outreach within 24 hours of any support ticket with visible cross-team coordination between CS, TRM Academy, and Intelligence
Life at TRM
We are building a safer world. That promise shows up in how we work every day.
TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days.
Our work sits at the intersection of AI, national security, and fighting financial crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving.
At TRM, you should expect:
- Priorities and targets to change quickly as we experiment and iterate
- Work that often requires operating with a high degree of ambiguity
- A high level of personal ownership and accountability
- Close collaboration across teams and functions
- Frequent, high-touch communication
- • Creative problem solving and out-of-the-box thinking
- A pace that rewards urgency, adaptability, and outcomes
This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment.
We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here.
At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like
AI Fluency at TRM
AI fluency is a baseline expectation at TRM.
We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks.
At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to:
- Accelerate repeatable workflows
- Structure and solve problems
- Improve output quality
- Increase speed and leverage
You will be evaluated on applied AI fluency during the interview process.
Leadership Principles
We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions.
- Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly.
- Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday.
- Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger.
The impact you will have
This work has real stakes. Depending on your role at TRM, your week might look like:
- Driving critical investigations that can’t wait for typical business hours.
- Shipping products in days when others would schedule quarters.
- Partnering with teams across time zones to deliver insights while the story is still unfolding.
- Building new solutions from first principles when the playbook doesn’t yet exist.
- Protecting victims and customers by tracing illicit activity and disrupting criminal networks.
Join our Mission
At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast.
TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore.
Privacy Policy and Additional Information
By submitting your application, you are agreeing to allow TRM to process your personal information in accordance with the TRM Privacy Policy.
Our typical hiring cycles for specialized roles span 24 to 36 months. Accordingly, we retain your personal information for up to 36 months to evaluate your application and to consider you for current and future employment opportunities, unless you request earlier deletion or a different retention period is required or permitted by law.
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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form.
Recruitment agencies
TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.
