Own the local product strategy, representing the needs of the Australian market and influencing global product priorities through customer insights, commercial opportunities, and market trends
Develop a deep understanding of sophisticated trader and institutional customer workflows, trading strategies, pain points, and unmet needs to identify opportunities to improve customer experience, adoption, retention, and product engagement
Partner directly with customers and internal stakeholders to understand complex use cases, identify product gaps, and represent the voice of the customer throughout product discussions
Design practical customer solutions using the existing OKX product suite, and where required, translate customer requirements into clear product requirements, business cases, and feature proposals for global Product teams
Own and drive local management of product and feature launches, including go-to-market planning, internal enablement, customer communications, and post-launch performance analysis
Develop clear product positioning, messaging, educational content, and launch communications that help customers better understand and adopt our products
Act as the primary liaison between Australian teams and global Product & Engineering teams for product feedback, operational issues, launch readiness, roadmap discussions, and feature prioritisation
Work closely with Growth and Marketing teams to drive stronger adoption and engagement across existing products and features, ensuring customers clearly understand and realise the value of the OKX ecosystem
Lead the local Product & Strategy function, setting priorities across product strategy, customer discovery, growth initiatives, and strategic projects while developing and supporting team members
Work cross-functionally with Operations, Marketing, Compliance, Legal, Product, Engineering, Risk, Business Development, and Customer Support teams to ensure products are commercially effective, operationally scalable, and aligned to customer needs
6+ years' experience in Product Strategy, Product Management, Solutions Consulting, Strategy, or related roles within cryptocurrency, fintech, trading platforms, capital markets, or financial services
Strong product thinking, commercial acumen, and customer empathy, with the ability to balance customer needs, technical constraints, and business outcomes
Deep understanding of crypto and financial markets, trading products, and customer workflows, with the ability to engage credibly with sophisticated traders and institutional customers
Demonstrated ability to translate complex customer requirements into practical product solutions, detailed product requirements, and compelling business cases
Experience influencing product roadmaps and working effectively with Product and Engineering teams, without necessarily owning technical delivery
Excellent written and verbal communication skills, with the ability to communicate effectively with customers, executives, and technical stakeholders
Strong strategic thinking and analytical problem-solving skills, with the ability to use data, customer insights, and commercial reasoning to influence decision-making
Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority
Experience leading, mentoring, or developing high-performing teams is highly desirable
Highly proactive and comfortable operating in ambiguous, fast-changing environments with significant cross-functional collaboration
A genuine passion for understanding customer behaviour and building products that create meaningful value for sophisticated traders and institutional customers
