Senior VIP Relationship Manager, NEA

OKX • Full-time • Remote (Northeast Asia (Remote)) • 1m ago

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

About the Opportunity

What You'll Be Doing

Strategic VIP Growth Planning: Develop and implement VIP growth strategies aligned with team objectives. Analyze local market ecosystems, competition, and VIP behavior to identify growth opportunities.
VIP Acquisition and Retention: Lead efforts to acquire new VIPs and retain existing ones through targeted campaigns and initiatives. Optimize VIP onboarding processes to enhance experience and drive loyalty.
Service Optimization: Utilize data-driven insights to measure performance, identify bottlenecks, and optimize growth strategies. Implement A/B testing and iterative improvements to enhance conversion rates and user engagement.
Cross-Functional Collaboration: Collaborate with various departments like global marketing, product, SEO, LCD, and CS to align growth initiatives with business objectives. Ensure seamless communication and coordination across teams to achieve cohesive growth strategies.

What We Look For In You

Minimally 6 years of experience in a growth-focused role within NEA.
Proven track record of devising successful VIPs growth strategies and achieving targets.
Proficient in data analysis and using analytics tools to drive decision-making.
Strong leadership, communication, and project management skills.