The Deal Desk team are experts at removing barriers, enabling growth, and ensuring Revenue has the right framework to move at the speed of progress.
As a Senior Deal Success Analyst, you’ll advise on end to end sales cycle best practices from opportunity to order, deal bookings processes and sales systems, including challenging the current landscape and UAT testing. Your work plays a critical role in optimizing revenue (sales) team member performance from opportunity to order. You’ll build strong relationships across the revenue team, partnering with them closely to understand their opportunities while driving adoption of best practices and policies.
In collaboration with our Enablement and Communications teams, you’ll reinforce messaging and provide coaching on the systems and processes that impact the end-to-end deal lifecycle. An ideal candidate will be process and detail-oriented, curious, analytical, creative, and able to move quickly while keeping focused on progressing deals from opportunity to order.
In this role, you’ll:
- Partner with sales representatives to understand deal context and assist with quote to order process, including quote edits and approvals, order booking preparation, submission, and issue resolution
- Provide comprehensive operational support for Chainalysis’ Salesforce instance and related third party application integrations
- Offer Salesforce subject matter expertise and guidance to Revenue and Revenue Operations teams
- Communicate and collaborate across key stakeholders, including Revenue, Customer Success, Services, Legal, and Finance in support of an efficient and accurate deal process
- Proactively identify and lead efforts to improve processes, tools, and automation to increase the effectiveness of deal/order processes and drive appropriate urgency on deals
- Maintain a clearly documented record of requests and contribute to Deal Operations’ playbook to create consistent and repeatable global processes
- Create, maintain and innovate with respect to an ongoing knowledgebase of common issues arising during deal cycles
- Function as point of contact and subject matter expert for Sales on deal pricing matters and questions related to common customer requests regarding deviations from Chainalysis standard operational processes, infosec standards, and SLA/engineering positions
We’re looking for candidates who have:
- A Bachelor’s degree in Finance, Accounting, or related field, or equivalent work experience
- A background in SaaS deal desk, sales operations, sales support, and/or deal support with proficiency in quoting processes
- Built strong, cross-functional working relationships with growth SaaS Sales organizations along with finance, legal, product and commercialization teams
- Excellent written and verbal communication skills, along with the ability to clearly and concisely present complex information to internal and external stakeholders
- Proficiency with Salesforce and GSuite
Nice to have experience:
- Order review and deal desk (in Salesforce) experience
- Knowledge of accounting systems (Netsuite)
- ASC 606 revenue recognition
- Public Sector Sales Experience
This position is ineligible for visa sponsorship.
About Chainalysis
Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.
