HR Operations Manager

OKX • Full-time • Hong Kong, Hong Kong SAR • 2m ago

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

About the Opportunity

In this role you will execute all frontline processes and policies as it pertains to the Global HR Operations. You’ll be heavily involved in the daily HR operation, such as the preparation of documents and benefit administration. You’ll be asked to proactively identify opportunities to enhance the service provided by HR and ultimately implement meaningful changes. Additionally, you will have an opportunity to shape the firm’s people-related practices/initiatives by applying external and internal contextual knowledge, including the Terms & Conditions of employment in worldwide locations.

What You’ll Be Doing

Serve as the primary point of contact for our remote population, addressing their unique needs and challenges.
Identify and implement strategies to improve existing HR processes for remote employees, ensuring efficiency and effectiveness.
Understand and fulfil the HR needs of remote employees and managers, providing excellent customer service while adhering to established processes and controls.
Collaborate to improve efficiency and consistently execute all HR business processes.
Lead the review, updating, and creation of employment documents for compliance in a remote workforce context, collaborating with key stakeholders. This includes templates, offer letters, employment contracts, consulting service agreements, and other employment-related documents.
Participate in special projects on a local and global basis as required (20% of the time).

What We Look For In You

Bachelor's Degree with minimum 5 years of HR Operation experience in a fast-paced environment
Fluency in written and spoken English and Chinese (Mandarin or Cantonese)
Strong customer orientation in the delivery of internal services
Ability to manage and prioritize multiple work streams rapidly and effectively
Strong aptitude for problem solving and the drive to think creatively
Ability to work independently, under pressure with frequent deadlines
Ability to handle confidential information, professionally and appropriately