Local Operations Specialist

OKX • Full-time • Istanbul, Türkiye • 6m ago

Who We Are:

OKX is revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology and to date, we have 50+ million users, 3000+ employees and 180+ countries believing in the same vision as us. We are safe and reliable, backed by our Proof of Reserves. As strong supporters of the Arts and Sports, we are proud partners of @McLarenF1 @ManCity @Tribeca.

What You'll be Doing:

- LE Response & SAR Filings:
  - Manage communications and responses to inquiries from judicial and law enforcement authorities.
  - Assist in the filing of SARs, ensuring full compliance with legal and regulatory requirements.
  - Utilize automated tools to support reporting to MASAK and handle notifications from official institutions.
  - Assess and respond to fraud alerts from banks, ensuring timely and appropriate action on user accounts.
  - Work closely with internal teams to adapt global procedures to meet local requirements.
- Bank Alerts & Fraud Management:
  - Address and resolve cases of fraud, including unauthorized withdrawals and phishing attacks.
  - Investigate and respond promptly to bank alerts, ensuring swift communication and resolution.
  - Review customer transactions to detect and prevent fraudulent activities, such as account takeovers and identity theft.
  - Oversee the freezing of user accounts when necessary and streamline the unfreezing process to minimize risk.
  - Maintain strong relationships with banks, providing continuous feedback to enhance fraud alert processes.

What We Look For in You:

- Bachelor’s degree in Accounting, Finance, Law, Business Administration, Criminology, or a related field.
- A minimum of 1 year of experience in fraud investigation, risk management, or LE response within the banking, financial, or fintech sectors.
- Strong analytical skills to identify patterns and trends in fraudulent activities.
- Proficiency in English with excellent communication skills.
- Ability to work flexible shifts to support operations as needed.
- Familiarity with MASAK reporting processes and official correspondence methodologies.

Nice to Haves:

- Knowledge of or a strong interest in learning about blockchain and digital assets.
- Experience working with cross-functional teams across different time zones.
- Previous experience in customer service is advantageous.
- Training or experience with blockchain analytic tools (e.g., Elliptic).
- A commitment to continuous learning, particularly in regulatory compliance and fraud prevention.