About Figure

Figure is revolutionizing financial services with its disruptive technology platform. Our flagship product is the #1 non-bank HELOC in America. We’re delivering new consumer lending products and a capital markets ecosystem that maximize efficiency and transparency – by capitalizing on our loan origination activities, extensive network of partners, and growing pool of assets.

Join a team of 450+ people at Figure who have originated $11+ billion in loan volume. We’re very profitable and growing fast!

Figure has raised $469 million from top investors like Ribbit Capital, DST, Apollo, and Morgan Creek.

FastCo Most Innovative Companies

Forbes Top 50 Blockchain Companies

About the Role

We are looking for driven, customer service oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers.

Your effective communication, problem solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.

What You’ll Do

Be the first point of contact and advocate for our customers
Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
Educate customers on Figure and our products with knowledge and enthusiasm
Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email
Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience
Provide technical support and troubleshooting on a variety of potential issues
Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed
Participate in new training and licensing programs to expand the team’s capabilities
Contribute to an exciting and vibrant office environment and team dynamic

What We Look For

BA/BS from an accredited university preferred with 1+ years in a customer facing role
Having an Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Hawaii is required
The ability to obtain Hawaii MLO licensing within 60 days of hire is required
Proven background in being a dependable and reliable team player
Flexibility and adaptability to ongoing refinements in process and structure
Confident, friendly and compassionate communication skills
Successfully complete the required compliance trainings
A positive and problem solving approach to customer service
Ability to instill trust and rapport with customers
Process driven organizational skills
A quick and flexible learning style with the ability to navigate new technology platforms

Salary

Compensation: $27 an hour
Competitive, performance-based, monthly bonus that can range from $0-$1312.50/month
This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs

Benefits

Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
11 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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Hawaii Licensed Customer Success Associate