** This is a full time remote role, however the Candidate must be located and have work authorization in Singapore.**
Who we are?
We are a trusted, blockchain-native technology team that delivers leading products to address the most complex data challenges. We build SaaS solutions and data services to convert data into auditable information to support management, financial and regulatory reporting. Our products automate and optimize accounting, audit and tax processes for funds, fund administrators, OTC and proprietary trading firms, exchanges, miners, protocols and accounting firms - and we are proud to call some of the largest ones our clients.
Position Summary
This role is responsible for taking new customers from signed contracts to full implementation. This includes owning all aspects of the communication, planning, and implementation.
What you’ll do
- Perform data analysis and work to reconcile/onboard new clients along with providing ongoing operational support for existing clients
- Ensure customer satisfaction and work with customers to develop business requirements for system enhancements where necessary
- Troubleshoot complex issues and develop system requirements for resolution
- Collaborate with cross-functional stakeholders from Product, Solutions, Account Management, and Engineering in order to deliver and enhance new and existing features of all Lukka products
- Achieve on-time delivery without compromising quality
- Lead configuration discussions with customers centered around meeting their specific needs and establishing best practices
- Train customers to be self-sustaining
Who we need
- Intermediate to advanced knowledge of SQL, and large relational database structures
- 2+ years of experience working in data analytics, technical product operations, or a similar field
- Self-motivated and highly organized individual that can maintain a mindset of continuous improvement in terms of efficiency and customer satisfaction
- Strong familiarity with Microsoft Office products (specifically advanced ability in Excel)
- Client/customer experience or aptitude (articulate)
- Basic knowledge of accounting and finance
- Strong technical ability and attention to detail - including the ability to troubleshoot complex issues and develop system requirements for resolution
- Ability to learn quickly and adapt to new situations
- Professional working proficiency in Business Chinese
- [Nice to have] Experience in client management, covering Chinese client relationships at the executive level
- [Nice to have] Understanding of big data, cryptocurrency and/or blockchain
- [Nice to have] Understanding of financial markets and products
- [Nice to have] Technical experience and knowledge (i.e.,familiar with computer science)
