Support Specialist

Web3 Foundation • Full-time • Remote (Remote) • 8h ago

Web3 Foundation

Support Specialist

Based in Europe, 100%

Web 3.0 Technologies Foundation accelerates the development and adoption of the decentralized web. We’re providing the framework and setting the standards for an ecosystem so that the most cutting-edge projects can work together, multiplying their benefit to society as a whole. We’re building the future of identity, privacy, financial markets and commerce through blockchain and cryptographic technologies. At the core of this work is Polkadot - a platform that enables blockchains of all kinds to interact and communicate with one another. This is an opportunity to work at the forefront of technological development and join in shaping the future of society for the better.

About the Role

As part of its mandate, the Web3 Foundation provides technical support to Polkadot users through a comprehensive list of articles and by responding to users’ requests.

This role’s purpose is to expand the Support team tasked with this responsibility and to provide best-in-class support to users’ technical questions or issues.

Responsibilities

Managing user support inquiries, through the Support portal and on social media platforms, consolidating consistent responses and expediting response times for these support requests
Resolving technical user issues by understanding the inquiry and selecting the best solution for the user’s problem; following up to ensure resolution.
Creating and maintaining articles on the Polkadot Support page
Working closely with teams within and outside Web3 Foundation to provide first class support to users and ensure the resolution of their issues.

Requirements

Familiarity with the Polkadot ecosystem
Technical understanding of blockchain transactions, decentralized networks and protocols
Strong problem-solving skills and customer-focused approach
Practical experience of working with the crypto / decentralized technology space, and open source, privacy-minded communities
Ability to multitask, prioritize and manage time effectively
Excellent communication skills in English (written and spoken)
Strong interest in the Web 3.0 movement, blockchain and other decentralized technologies

A Plus

Computer science or similar background
Experience with Freshdesk and/or other similar ticketing systems
Some programming experience
Excellent communication skills (written and spoken) in other languages

Benefits

Flexible work environment with opportunities for remote collaboration.
Company & team retreats at unique locations around Europe.
Opportunity to be part of an interdisciplinary team working on cutting-edge technologies.

For more information about us, visit us on: