Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
As a Market Operations Specialist, you’ll be joining a high performing team of hardworking support professionals, whose performance is critical to Coinbase achieving its mission. You will serve as a subject matter specialist for Coinbase’s institutional suite of products; Spot Exchange, Derivatives Exchange and International Exchange, providing premier service and support to our most valued clients and product team. Diligent, insightful, and have a bias towards action, you will play a crucial role in the success of the Institutional Operations organisation as we help build the crypto economy.
What you’ll be doing (ie. job duties):
- Work with a Market Operations team providing front line support to Coinbase Exchange, Coinbase Derivatives (CDE) and Coinbase International (INTX) exchanges during EMEA working hours
- Respond to client inquiries relating but not limited to exchange functionality, market events, business technology, product specifications, and connectivity
- Partner with Sales, Product and Engineering to balance business growth with acceptable service standards and operational risk
What we look for in you (ie. job requirements):
- BA/BS in Information Systems, Economics, Finance or a technical field with documented industry experience
- 5+ years of experience working with financial markets or in a technical operations/support role
- Advanced troubleshooting skills and an ability to articulate difficult and complex problems and solutions to a broad range of audiences
- Excellent analytic and organisational skills; not limited to questioning, call control, professionalism, and multitasking
- Experience with different channels of support including voice, e-mail and/or chat.
- Adaptable to meet the evolving needs of a high-growth, fast paced, remote first organisation
- In depth knowledge of futures, options, and digital assets
Nice to haves:
- Basic understanding of API and FIX protocols
- Data science skills (SQL etc)
- Proficiency with CRM tools such as Salesforce, Hubspot and/or JIRA is preferred
Job ID: P68390
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
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Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
