CoinDesk is the most trusted media, events, indices and data company for the global crypto economy. Since 2013, CoinDesk Media has led the story of the future of money and investing, illuminating the transformation in society and culture that comes with it. Our award-winning team of journalists delivers news and unparalleled insights that bring transparency, comprehension and context. CoinDesk Events gathers the global crypto, blockchain and Web3 communities at annual events such as Consensus, the world’s largest and longest-running crypto festival. CoinDesk Indices offers expertise in digital asset indices, data and research to educate and empower investors. For more information on CoinDesk media and events, please visithttp://coindesk.com [coindesk.com]and for breaking headlines, data and indices visithttp://coindeskmarkets.com [coindeskmarkets.com]
In November 2023, CoinDesk was acquired by the Bullish group, owner of Bullish, a regulated, digital assets exchange. For more information on Bullish, please visit https://bullish.com . CoinDesk operates as an independent subsidiary with an editorial committee to protect journalistic independence.
Reports to:
Head of Operational Change & Continuity
Position Overview
We are seeking a senior, responsible, highly motivated and experienced Director of Operations to oversee our US operations, including Exchange Operations, Customer Onboarding, and Custody. The ideal candidate will have a strong background in financial services, a deep understanding of the cryptocurrency landscape, and a proven track record of managing complex operational workflows.
Responsibilities:
- Exchange Operations: Manage the day-to-day operations of our cryptocurrency exchange, ensuring all trading activities, including order matching, settlement, and reconciliation, are executed accurately and efficiently.
- Customer Onboarding: Oversee the end-to-end customer onboarding process, from initial Know Your Customer (KYC) and Anti-Money Laundering (AML) checks to account creation and activation.
- Custody: Ensure the secure and compliant management of digital assets held in custody, including the execution of deposit and withdrawal requests, and the implementation of robust security protocols.
- Governance & Risk Management: Identify and mitigate operational risks, developing and implementing policies and procedures to ensure compliance with all relevant regulations, including those from the SEC, FinCEN, DFS and other US regulatory bodies.
- Team Leadership: Lead and mentor a team of operations specialists, fostering a culture of excellence, collaboration, and continuous improvement.
- Process Optimization: Continuously analyze and improve operational processes to enhance efficiency, reduce costs, and improve the overall customer experience.
- Stakeholder Collaboration: Work closely with cross-functional teams, including product, engineering, legal, and compliance, to ensure seamless integration of new products and services.
Experience & Qualifications:
- Bachelor's degree in Finance, Business, Technology or a related field.
- 10+ years of experience in an operations management role within digital assets, financial services and/or FinTech. Knowledge of industry frameworks (i.e. ITIL, SOC) is desirable.
- Strong knowledge of the cryptocurrency industry and its associated operational challenges.
- Proven experience with KYC, AML, and other regulatory compliance frameworks.
- Familiarity with digital asset custody solutions and best practices.
- Excellent leadership, communication, and problem-solving skills.
- Ability to thrive in a fast-paced, dynamic environment.
Bullish US LLC & CoinDesk Inc. are committed to offering competitive compensation and benefits. The anticipated base salary for this position is $200,000 - $270,000 + discretionary annual target bonus + performance incentives/benefits. Offered salary will be reflective of job related knowledge, skills and commensurate experience.
EQUAL OPPORTUNITY
In an effort to attract, retain, develop and promote the most qualified individuals, CoinDesk is committed to treating all applicants and employees in a nondiscriminatory manner with respect to the terms and conditions of employment, without regard to race, color, religion or belief, sex, national or ethnic origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status/service, physical or mental disability, or any other classification protected by applicable law. This mandate governs all aspects of employment, including recruitment, selection, promotion, training, education, social and recreation programs, compensation, discipline, termination and access to benefits.
ACCOMMODATION
CoinDesk is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application process, please send an e-mail to recruiting@coindesk.comand let us know the nature of your request.
