Senior Solutions Architect (Pre-Sales)

TRM Labs • Full-time • Remote (United States) • $170k - $180k / year • 3w ago

Build to Protect Civilization

TRM is a blockchain intelligence company that’s on a mission to build a safer financial system for billions of people. We’re a lean, high-impact team tackling some of the world’s most critical challenges, ranging from human trafficking and financial fraud to terrorist financing. We are builders who power governments, financial institutions, and crypto companies when the clock is running and the consequences are real. This is why every TRMer is a bet on our future and has the power to change our trajectory.

About the Position

Team & Job Summary:

As a Senior Solutions Architect at TRM Labs, you will be responsible for delivering technical excellence and strategic guidance to customer accounts while also feeding back domain expertise into the broader Solutions Architecture team. In this role, you will oversee the technical pre-sales relationship, propose business processes and technical architectures, demonstrate the TRM platform, and support clients in integrating and succeeding with our solutions. Your success will be measured by both the outcomes clients achieve with the platform and your leadership in scaling the Solutions Architect team.

The impact you will have here:

Own and deliver end-to-end TRM solutions for clients, from understanding complex client requirements to designing advanced business processes, customizing the platform, integrating TRM APIs, and conducting testing and training for maximum client impact.
Act as the go-to technical consultant during discovery calls with key clients and prospects, documenting intricate technical requirements and guiding solution design.
Present TRM's APIs and architecture to clients, providing detailed guidance on implementation, timelines, and potential challenges, while ensuring alignment with their strategic goals.
Develop and maintain high-quality resources for client integrations, including API documentation, reference architectures, and implementation guides, ensuring a smooth client onboarding experience.
Cultivate strong relationships with technical stakeholders at client organizations, providing expert-level support throughout the integration process and troubleshooting any issues that arise.
Stay current with TRM’s evolving product features and technical dependencies to ensure alignment between client needs and TRM's product roadmap, advocating for enhancements when necessary.

What we’re looking for:

Professional experience in pre-and post-sales roles, such as Senior Solutions Architect, Senior Sales Engineer, or Senior Customer Success Engineer.
Exceptional customer-facing skills with the ability to empathize with both technical and non-technical audiences, demonstrating how complex solutions can meet their business goals.
Proven experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch.
Comfortable scripting in one more languages to help build PoCs for customers or prototype APIs (e.g., Python, Javascript, Typescript)
Strong problem-solving skills with the ability to prioritize and manage multiple complex tasks independently while maintaining attention to detail.
High initiative and a proactive approach to identifying opportunities for improvement, both in technical solutions and team processes.
Bonus: Previous experience in AI development is highly preferred.

About the Team:

As a globally distributed team, members may observe different timezones. However, most of the team will overlap between the hours of 8am-5:00 pm EST for meetings and collaboration.
Our Solutions Architect Team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation. We hold weekly Customer Syncs, bi-weekly health syncs, join our associated POD calls, and regularly engage with our customers. As experts in our craft, we focus on providing support, driving value, and building meaningful relationships with our customers as trusted advisors. We are on the front lines of TRM, ensuring our customers get the most out of the product and bringing valuable insights back to the team.

Learn about TRM Speed in this position:

Timely Documentation: You will deliver integration documents within 1-2 days by prioritizing tasks, reusing existing content, and focusing strictly on the document's goal.
Immediate Contingency Solutions: You will resolve urgent client issues by quickly assessing the situation and providing immediate alternatives, like manually exporting critical data if a fix takes longer.

Life at TRM

We build to protect civilization. That promise shows up in how we work every day.

TRM runs fast. Really fast. We’re a high-velocity team that expects ownership, clarity, and follow-through. People who thrive here are inspired by hard problems, experimentation, direct feedback. If it takes months elsewhere, it often ships here in days. If you are optimizing primarily for consistent work-life balance, use the interview process to pressure-test fit. We want teammates who thrive here, not just survive here.

We coach directly, assume positive intent, and play for the front of the jersey.

Leadership Principles

Impact-Oriented Trailblazer: We put customers first, driving for speed, focus, and adaptability.
Master Craftsperson: We prioritize speed, high standards, and distributed ownership.
Inspiring Colleague: We value humility, candor, and a one-team mindset.

Want to learn more about how we interview at TRM Labs? Check out more about our leadership principles and hiring process here.

What You’ll Do Here

This work has teeth. At TRM, your week might include:

Driving critical investigations that can’t wait for typical business hours.
Shipping products in days when others would schedule quarters.
Partnering with teams across time zones to deliver insights while the story is still unfolding.
Building new solutions from first principles when the playbook doesn’t yet exist.
Protecting victims and customers by tracing illicit activity and disrupting criminal networks.

Join our Mission

We look for people who want their work to matter, who build with speed and rigor, and who take pride in protecting others through their craft. If you’re excited by TRM’s mission but don’t check every box, apply anyway. We hire for slope, judgment, and the will to learn fast.

Build to protect civilization. Let’s do it together.

Recruitment agencies

TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.

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