Company Description
Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 16 million MAU’s, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.
Role Description
Phantom is seeking a dedicated and detail-oriented Moderator to help ensure a safe, high-quality experience within our new Token Chat feature, while also supporting Trust and Safety efforts through high-volume domain reviews. The ideal candidate has hands-on experience moderating online communities (e.g., Discord, Telegram, Reddit, gaming communities, Meta platforms), with strong familiarity with online safety best practices, scam and spam patterns, and user behavior.
Experience with crypto or web3 ecosystems is preferred, and familiarity with AI-driven moderation or productivity tools is a plus.
Responsibilities
- Review and moderate Token Chat activity to identify and take action on spam, scams, malicious behavior, and other violations of Phantom’s community standards, ensuring conversations remain safe, relevant, and high-quality.
- Configure and optimize automated moderation workflows, including filters, keyword triggers, behavioral thresholds, and scam or spam detection logic.
- Review a high volume of domains submitted through internal queues to identify phishing sites, malicious dApps, impersonation attempts, and other scam patterns.
- Collaborate closely with the Trust and Safety, Support, Product, and Engineering teams to surface emerging threats.
- Leverage third-party tooling to detect risky or abusive content across chat and domains.
Qualifications
- 2 or more years of experience in moderation, community management, trust and safety, or reviewing user-generated content.
- Experience moderating platforms such as Discord, Telegram, Reddit, gaming chats, or other online communities.
- Familiarity with crypto, wallets, NFTs, dApps, or general web3 concepts.
- Experience in customer support, managing inbound inquiries through ticketing systems such as Zendesk or similar platforms.
- Experience reviewing websites for malicious behavior, phishing indicators, scam patterns, or fraud signals.
- Experience using or contributing to automated moderation tools, including rule configuration, keyword filters, or bot detection workflows.
- Familiarity with AI tooling that supports moderation or assists with content review workflows.
- Hands-on experience with real-time messaging platforms is helpful. Experience with Stream (getstream.io) is a plus.
Nice To Have
- Prior involvement in trust and safety operations, abuse mitigation, or fraud prevention.
- Experience working within crypto-native communities or web3 support environments.
- Exposure to building or refining dashboards, reporting workflows, or internal tooling related to moderation or scam detection.
Why Work with Us
Opportunity
We are a team of experienced builders in the blockchain and crypto industry. Our journey began from users seeking an easy, seamless path to accessing the crypto ecosystem. This passion fueled our exponential growth, allowing us to onboard over 16M+ active users in just over three years; with our user base growing weekly. Our dedication to a secure and seamless user experience has made us the leading wallet on Solana as well as our multi-chain approach enhances our platform's versatility, meeting the needs of a diverse and growing user base. By staying at the forefront of technology and user expectations, we continue to innovate and set industry standards on self-custodial crypto wallets.
There has never been a better time to work in crypto to help shape the future of innovation with a focus around the wallet experience!
- First impressions matter: Wallets are responsible for a users first impression with crypto and onboarding new users into crypto. By ensuring that a user has a great first-time experience with crypto, we can help supercharge the growth of the entire ecosystem.
- Make crypto easier to navigate: There is no easy way for a user to discover and navigate all that crypto has to offer. Wallets have a unique opportunity to help users not only onboard to crypto but also stay retained by exploring new things to do.
- We live in a multi-chain world: We currently support Solana, Ethereum, Polygon and Bitcoin with more networks to come in the new future. We are focused on creating a unified, multi-chain crypto experience for users.
We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.
By submitting your resume and application materials, you acknowledge and agree that Phantom may use automated tools, including AI systems, and may engage trusted third-party service providers to process your application and ensure an efficient hiring process. Phantom does not sell your information and your materials will be handled securely and in accordance with applicable data protection laws.
