Institutional Account Manager

OKX • Full-time • New York, United States • $178k - $214k / year • 2w ago

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

We are seeking a dynamic and experienced Institutional Account Manager to join our growing US operations at OKX. This role is integral to supporting the growth of our US business by managing and nurturing relationships with high-value institutional clients. The Institutional Account Manager will work closely with the business development team to understand client needs, but will primarily be responsible for account management, ensuring that client goals are met through tailored engagement and strategic support.

What You’ll Be Doing

The primary role of the Institutional Account Manager will be to manage and grow key institutional accounts while ensuring the successful delivery of OKX’s offerings to meet client objectives. You will liaise with the business development team to stay aligned on client needs but will focus on providing long-term support, fostering relationships, and driving account growth through strategic initiatives.

Account Growth & Relationship Management: Build and maintain strong, long-term relationships with key institutional clients. Identify opportunities for expansion within existing accounts, ensuring that client needs are met and fostering growth through personalized support and engagement.
Strategic Liaison with Business Development: While not directly part of the business development team, collaborate closely with them to understand new client prospects, market trends, and product offerings. Ensure that the institutional accounts’ evolving needs are aligned with business development efforts.
Client Solutions & Coordination: Act as the primary point of contact for institutional clients, coordinating with internal teams (product, governance, global sales) to ensure the seamless delivery of solutions that meet client goals and OKX’s business objectives.
Reporting & Performance Tracking: Regularly report on account health, progress, and key initiatives. Track KPIs such as account satisfaction, retention, and overall revenue growth.
Cross-Functional Collaboration: Work closely with various internal teams, including business development, product, global sales, and risk, to ensure that client needs are fully understood and addressed.
Client-Focused Problem Solving: Anticipate client needs and proactively offer solutions that drive satisfaction and account growth.

What We Look For In You

4+ years managing large institutional or enterprise accounts, preferably in fintech, financial services, or crypto.
Strong understanding of crypto products, trading workflows, and U.S. capital market dynamics.
Proven track record identifying growth opportunities, shaping go-to-market strategies, and executing plans to win new business.
Demonstrated success working with Product, Sales, Risk, and Compliance teams to deliver end-to-end solutions.
Excellent interpersonal skills; able to build rapport at C-suite levels and negotiate complex agreements.
Comfortable analyzing account metrics, spotting trends, and developing data-driven growth strategies.
Exceptional attention to detail and ability to manage multiple high-value accounts simultaneously.
Highly driven, proactive, and able to adapt in a fast-paced, evolving environment.

Perks & Benefits

Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!

OKX Statement:

OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The salary range for this position is $178,000 - $214,000
The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.