Who We Are:
At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.
We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.
What You'll be Doing:
- Analyze and summarize historical business consulting data to establish guidelines, aligning with future company strategies, business forecasts, and new project requirements. Develop and implement an on-site service management and monitoring system.
- Plan and manage manpower estimation and scheduling for the customer service center. Forecast, control, and monitor business volumes, optimizing workforce deployment to ensure maximum efficiency and minimize operational costs.
- Utilize on-site regulations and closed-loop mechanisms to reduce operational risks and enhance departmental efficiency and stability. Establish an on-site operation framework and provide timely feedback on manpower control for front-end business operations.
- Address business emergencies and incidents by creating an on-site abnormality and emergency monitoring system. Develop a response mechanism, collaborate across resources, and enhance risk response strategies for the service domain.
What We Look For in You:
- Bachelor‘s degree or above.
- Proficiency in English and Mandarin to liaise effectively with China/Hong Kong Mandarin-speaking counterparts.
- Over 5 years of on-site management experience in large-scale customer service centers, with strong expertise in call center resource planning, forecasting, scheduling, and operations.
- Familiarity with call center on-site management systems, coupled with strong insight and the ability to handle emergencies effectively.
- Strong data sensitivity and analytical skills, with the ability to identify, analyze, and solve problems.
- Excellent coordination and communication skills, with proficiency in Excel, Word, and other relevant tools.
- Willingness to work in Tun Razak Exchange (TRX), within walking distance of the MRT TRX station.
Benefits & Perks:
- Competitive remuneration package (Basic Salary)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 2500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
#LI-Onsite #LI-JC3
