CRM Manager

Immunefi • Full-time • Remote (Remote) • 6d ago

About Immunefi

Immunefi exists to protect the future of money. Immunefi is Web3's last line of defense and leading bug bounty platform, preventing catastrophic hacks before user funds are stolen. Our team is highly specialized, so we’re looking for talented people who are willing to jump right in and use their expertise to help us protect Web3. If you’re looking to join a fast-paced, problem solving environment at the very core of decentralized finance, then read on.

Summary

We are seeking an experienced and dynamic CRM Manager with a strong background in Salesforce to oversee our customer relationship management initiatives. The ideal candidate will play a critical role in managing our CRM system, optimizing sales processes, driving customer engagement, and ensuring the successful execution of CRM strategies across the organization. This role requires a strategic thinker with hands-on experience in Salesforce and a proven track record of improving sales performance and customer satisfaction.

Role Responsibilities

Monitor system performance, manage user access and permissions, perform routine audits, and ensure data accuracy.
Import, clean, and manage customer data, create reports and dashboards, analyze data for insights on sales and customer service performance.
Provide support to Salesforce users (sales, marketing, customer service teams), troubleshoot issues, and conduct training sessions on new features or best practices.
Design and implement automation using workflows, process builder, and flows to streamline sales and service processes.
Manage lead assignment rules, track campaign performance, and ensure seamless lead nurturing and conversion processes.
Customize Salesforce objects, fields, page layouts, and apps to fit business needs. Configure Salesforce to support new processes or changes in existing workflows.
Manage integrations with other tools, ensure data flow consistency, and troubleshoot integration issues.
Regularly review key metrics and KPIs, generate sales and service reports, and provide insights to management on performance trends.
Work closely with sales, marketing, relationship management, and IT teams to align Salesforce processes with business goals and resolve any cross-functional issues.
Keep up with Salesforce’s major releases, assess new features, and plan upgrades or feature rollouts.
Ensure data handling within Salesforce complies with legal standards like GDPR, manage security settings, and conduct regular audits.
Gather feedback from users to identify pain points or areas for enhancement, and implement continuous improvements.

Applicant Requirements

Strong understanding of CRM principles and customer lifecycle management.
Excellent analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable strategies.
Proficient in Salesforce, including Sales Cloud, Service Cloud, and Marketing Cloud.
Strong project management skills, with experience managing multiple projects simultaneously.
Exceptional communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Education / Certifications

Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.
Certifications:
- Salesforce Administrator certification
- Salesforce Advanced Administrator certification
- Salesforce Sales Cloud Consultant certification
- Salesforce Platform App Builder certification

Working at Immunefi

Immunefi is the foremost Bug Bounty Marketplace in the crypto / Web3 space providing a platform to facilitate the protection of $bn of user funds. We aim for excellence in all we do and want to build a world class team of highly skilled professionals who can help us to scale & develop our company. If you are successful in joining the team, you will be working in a highly collaborative, cross-functional environment where ideas, input & communication are prized. By necessity, the work pace here is rapid and we need people who are able to rapidly immerse themselves. As a fully remote and geographically dispersed team, we require everyone to be capable of autonomous & self-driven work in addition to being able to manage communication across global timezones.

Our Core Values

Always start with the customer - we start with the best outcome for the customer.

Constant vigilance - the safety and success of our customers and the company depend on our high security standards.

Bias for action - we proactively make decisions to drive impactful outcomes.

Always raise the bar for excellence - we build and hold each other accountable for a culture of discipline and excellence.

Think big and bold - we set audacious goals.

Act as an owner and drive outcomes to the finish line - we fully commit to work that best serves the company and our mission.

Build trust, act with integrity - we consistently solve problems and honor our commitments with our team, customers, and community.

What We Offer

100% remote-first work environment, flexible schedule
Autonomous work environment with trusting, smart, reliable team members
An opportunity to be building an early-stage company in a dynamically evolving market and industry
An opportunity to build your own path in the company as we continue to evolve and grow
A global market (it’s fun to meet people from all over the world every day!)
A chance to make impact and participate in building and securing the ecosystem for smart contracts and the future of money (we’re protecting over $100B in user funds)