Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As an Enhanced Due Diligence (“EDD”) Analyst, you will be responsible for performing due diligence on retail high risk customers. You will be responsible for performing enhanced due diligence for new onboarding cases as well as during trigger events and periodic EDD refresh for existing customers. You will analyze customer information in line with defined processes and procedures and summarize the findings/facts/information to recommend appropriate next steps.
What you’ll be doing (ie. job duties):
- Conduct clear and concise request for information (“RFI”) to customers to obtain specific information/documentation required to fulfill EDD
- Ability to understand and interpret customer conversations including understanding how to request EDD information, how to address customer concerns and how to optimize customer experience
- Perform internal and external research on the customer to obtain and gather specific information and documentation that are crucial to build the customer risk profile (inclusive of but not limited to geographic location, employment verification, Source of Fund, Source of Wealth, Negative News/PEP/Sanctions Screening and other information that may be pertinent to the EDD review)
- Ensure that key stakeholders are kept informed on any bottlenecks within the EDD Process
- Identify and make recommendations on process and policy improvements / clarifications to increase efficiency and accuracy
- Strong planning skills; able to manage multiple priorities and tasks.
- Results-focused/oriented: pursues opportunities and solutions despite repeated obstacles, and adopts ways to do tasks faster or with fewer resources.
- Strong problem-solving and analytical skills: capable of inductive thinking, and applies lessons learned in the past to current situations and issues.
- Takes initiative and has strong capability to operate independently
What we look for in you (ie. job requirements):
- Minimum of 2 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on EDD, KYC, compliance, or regulatory matters.
- Ability to understand the CDD and EDD requirements for individual customers and collect said requirements as specified by internal policies, procedures and workflow guides
- Strong interpersonal, analytical, and communication (verbal and written) skills
- Experience working with Google Sheet, Google Doc, Excel, Word
- Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
- Ready to support in 24*7 environment
- Organized with a High level of attention to detail
Nice to haves:
- Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE)
- Experience in project management, analytics, or vendor management
- Advanced degree in business, finance, or customer experience (CX)
- Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud.
- Experience collaborating with external outsource business partners
Position ID: G2721
#LI-Onsite
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
AI Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations@coinbase.com.
