Who we are
We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.
Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!
Your mission
Join the fast-paced world of CRM as our CRM Manager Switzerland, taking charge of the Swiss market. Your mission is to design, execute, and analyze CRM campaigns that resonate with local audiences, boosting customer retention and product adoption. This role is based in Vienna or Zürich, combining creative and analytical work in a dynamic fintech environment.
What you’ll do
- Design and execute CRM campaigns for the Swiss market, including incentive campaigns.
- Collaborate with country and product marketing managers to execute multi-channel campaigns (email, push notifications, in-app messages).
- Write engaging copy that speaks to the Swiss audience.
- Utilize third-party tools like Braze and Knak, analyze campaign performance, identify trends and actionable insights to refine future strategies.
- Proactively suggest ideas and improvements to campaigns, leveraging your knowledge of customer behaviour and market nuances.
Who you are
- Proven track record in a similar role, ideally in a fintech or financial company, with a focus on B2C online/mobile audiences.
- Strategic thinker with a creative, customer-first mindset and excellent attention to detail. Bonus points if you bring strong copywriting abilities.
- Team player with a proactive attitude, thriving in a fast-growing, diverse team environment.
- Fluent in English and German. Additional languages are a plus, especially French and Italian. Based in Zürich or Vienna
- Familiarity with Braze or similar customer engagement platforms and proficiency in Microsoft Office (Excel, Word).
What’s in it for you
- We're proud of our flexible working model that includes 2 days (minimum) working from the local Hub, plus 60 Work From Anywhere days annually
- Total compensation package including participation in our Bitpanda stock option plan
- Competitive benefits programs and policies shaped by our flexibility-first philosophy
- Exclusive premiums when trading on Bitpanda
- Company-wide and team events — both in-person and virtually!
- Bitpanda swag to keep you living the brand
And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.
Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.
