About Uphold
Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking, and investments. Offering Consumer Services, Business Services, and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries.
Uphold integrates with more than 30 trading venues, including centralized and decentralized exchanges, to deliver superior liquidity and optimal execution. Uphold never loans out customer assets and is always 100% reserved. The company pioneered radical transparency and uniquely publishes its assets and liabilities every 30 seconds on a public website.
Uphold strips away the complexity and lack of transparency to open up cryptocurrency and modern finance for everyone.
Job Summary
We are looking for a curious, customer-obsessed Junior Product Manager to own the strategy, execution, and roadmap that makes crypto part of people’s daily financial life. This is a role for someone who deeply understands customer pain points, especially around banking services, and is passionate about solving them. You'll work across a fast-moving, cross-functional team and be expected to use AI tools extensively as part of how you work every day. Most importantly, you have felt the pain of using banking, credit, or debit cards and want to solve problems for millions of customers.
Essential Duties and Responsibilities
- Own and evolve the product roadmap from core bank-like features: new types of accounts, credit and debit cards, and account management
- Deeply understand customer pain points through data, support tickets, user interviews, and direct feedback and translate those insights into product decisions
- Partner with design, engineering, compliance, and customer success to ship features that meaningfully improve the customer experience
- Use AI tools extensively to accelerate research, prioritization, documentation, and analysis fluency in AI-assisted workflows is expected
- Utilize LLMs to generate prototype applications and experiences in order to accurately communicate your vision
- Write clear, concise product requirements and user stories that keep the customer at the center
- Monitor product performance metrics and synthesize findings into actionable next steps
- Stay close to the competitive neo banking landscape and bring fresh thinking to the team
Required Qualifications and Skills
- 1–3 years of experience in product management, customer success, operations, customer service, or a related role
- A genuine obsession with customer experience — you think in journeys, not system flows
- The ability to tell a good story. In the resume you submit, add a section that describes a poor customer experience you have had and what could’ve changed it
- Exposure to fintech, banking, or payments either professionally or as a highly engaged user
- Experience working cross-functionally in a fast-paced environment
- Comfort with ambiguity and a strong bias toward action
- Exceptional written and verbal communication skills in English
- Familiarity with product tools such as Jira, Notion, and Figma
Bonus if you have
- Interest or hands-on experience in crypto, Web3, or digital assets
- Experience at a neo bank, challenger bank, or consumer fintech product (even if not in a product management role)
- Demonstrated use of Generative AI tools in a professional or personal context
- A track record of advocating for the customer in a product or operations environment
What We Offer
- Innovation and Impact: Contribute to pioneering projects at the intersection of traditional finance and Web3
- Ownership: You will help create consumer financial products used by millions
- Competitive Compensation: Stock options, performance bonuses, and comprehensive benefits on top of a competitive salary
- Strong Company Culture: Thrive in a supportive, collegiate environment with values of integrity, teamwork, accountability, and excellence
- Global Collaboration: Participate in regular updates, strategy sessions, and networking opportunities across the group
- Development Opportunities: Access training and mentorship programs this is a genuine growth role and we invest in our people
- Hybrid Flexibility: 3 days in our New York City office, with flexibility on the remaining days
- Inclusive Environment: We value and respect diverse perspectives
Our Benefits
- Annual bonus program based on individual, team, and company performance
- Generous PTO, healthcare, and employee assistance programs
- Engaging events and celebrations
- Well-stocked office kitchen with a foodie culture
Join us to grow, innovate, and contribute meaningfully. Be part of our talented team!
Visit our careers page for more exciting opportunities if this role isn't the perfect fit.
Salary: 115k + + Bonus + Benefits
EEOC Employer
We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better — together.
