About Uphold
Uphold is a financial technology company building modern infrastructure for on-chain payments, banking, and investments. We serve Consumer, Business, and Institutional customers globally and pioneered radical transparency by publishing assets and liabilities every 30 seconds on a public website.
Job Summary
We are looking for a customer-obsessed, junior-level Product Manager to own the strategy, execution, and roadmap for Enterprise Products with a strong focus on APIs, widgets and embedded partner experiences (UX). This role is ideal for a product manager who thinks in journeys (not just system flows), can communicate a clear narrative, and is excited to build products that make complex integration workflows feel simple — in a regulated environment.
You’ll work cross-functionally with design, engineering, compliance, and customer success to ship high-quality experiences that partners can trust and adopt.
Essential Duties and Responsibilities
- Own and evolve the product strategy, roadmap, and execution for Enterprise products that embed blockchain technology into third-party products.
- Deeply understand partner pain points through data, support tickets, user interviews, and direct partner feedback, and translate those insights into product decisions.
- Partner with design, engineering, compliance, and customer success to ship features that meaningfully improve the customer experience.
- Use AI tools extensively to accelerate research, prioritization, documentation, and analysis — fluency in AI-assisted workflows is expected.
- Utilize LLMs to generate prototype applications and experiences in order to accurately communicate your vision.
- Write clear, concise product requirements and user stories that keep the customer at the center.
- Define success metrics and instrumentation for widgets/embedded experiences; monitor performance and iterate post-launch.
- Drive cross-functional alignment and clear stakeholder communication (problem framing, tradeoffs, sequencing, rollouts).
- Ensure scalable, consistent solutions (component reuse, UX standards, API contracts, and documentation that reduces integration friction).
Required Qualifications and Skills
- 1–3 years of experience in product management, engineering, or customer service (or equivalent role with product ownership and feature delivery responsibility).
- The ability to create user-facing product experiences (web/mobile/embedded) — ideally widgets, portals, or integration-heavy UX.
- A genuine obsession with customer experience — you think in journeys, not system flows.
- Strong written product craft: PRDs, user stories, acceptance criteria, and stakeholder communications.
- Comfortable working with technical concepts: APIs, webhooks, authentication, integrations, and edge cases ( you should be able to code with an LLM’s help).
- Ability to operate well in ambiguity with a strong bias toward action and iteration.
- Strong attention to detail: At the end of your resume, add a section that describes an impactful embedded financial services experience and why you chose to include it.
- Familiarity with product tools such as Jira, Notion, and Figma.
Bonus if you have
- Interest or hands-on experience in crypto, Web3, or digital assets.
- Experience at a bank, brokerage, SaaS company, or B2B fintech product (even if not in a product management role).
- Experience in regulated environments (payments, banking, compliance-heavy workflows).
- Experience building developer-facing platforms (APIs, SDKs, documentation, partner onboarding).
What We Offer
- Innovation and impact: build at the intersection of modern finance, crypto, and enterprise integrations.
- Ownership: real responsibility for outcomes and a roadmap that matters to the business.
- Cross-functional collaboration: work closely with product design, platform engineering, compliance, and customer success.
- Growth: mentorship, feedback, and opportunities to expand scope over time.
