Who is Serotonin
Serotonin is the top go to market firm for transformative technologies, specializing in marketing, strategy, recruiting, and legal services. With a global team of 90 across 15 countries, Serotonin has supported over 300 clients in consumer tech, web3 infrastructure, digital assets, venture capital, and AI since its launch in 2020. Delivering end-to-end go-to-market solutions across all major marketing channels—including public relations, growth marketing, on-chain analytics, content, research, social, and design—Serotonin accelerates global innovation. At the core of our business is the Serotonin Platform, serving as a central nucleus for the web3 ecosystem, connecting builders and founders with essential resources to drive business growth.
About the role
Serotonin is seeking a Marketing Associate to join our team as a strategic operations specialist responsible for increasing operational efficiency and thus profitability for new and existing clients across teams. This person has a proven track record of creating smooth operations & processes for marketing teams. They will be responsible for organizing, task shepherding, and setting deadlines for all client projects. They will also be overseeing operation and team bandwidths, while working in concert with a strategic lead on client accounts to ultimately ensure delivery of key deliverables. This position reports directly to one of our Sr. Marketing Directors.
Responsibilities
- Ultimately responsible for on-time delivery of client work
- Oversee operations of strategic client accounts including project management, document management, timelines, resource allocation, and profitability analysis
- Manage a tight client operations process, from kickoff to closure
- Actively work with a Sr. Marketing Director on their accounts to determine project management needs
- Sets deadlines, keeps project management software up to date, follows up with internal and external teammates to maintain operational efficiency
- Shepherd the internal team to maintain deadlines
- Second responder for client channels
- Own agendas & notetaking for client meetings, determine next steps, send agendas before and recaps after meetings for all parties
- Own weekly updating of OKR’s, KPI’s, and meeting agendas
- Create monthly client business reviews
- Distribute major strategic documents to Marketing Directors and / or strategic advisors
- Flag any and all delivery issues to leadership team for input / problem solving
Requirements
- 2+ years of experience in client services operations within marketing
- Agency experience required
- Proven track record of growing client relationships over time
- Strong understanding of digital marketing (SEO, paid media, CRO, etc.)
- Strong communication and collaboration skills
Benefits
- Competitive Salary
- 401k (US Only)
- Health Insurance (US Only)
- Remote Work Environment
- Flexible PTO
- Maternity/Paternity Leave
